ADP Case# 111115546:LANDERS BUICK GMC - Can't Fax from Sales Fax (662)349-1842

-----Original Message-----
From: ADP Support Solutions [mailto:DoNotReply@adp.com]
Sent: Wednesday, May 04, 2011 3:45 PM
To: John Rose
Subject: ADP Case 111115546 UPDATED - LANDERS BUICK GMC - Can Not Fax out from Sales Fax 6623491842 , can receive fax.

Dear John Rose,

Your ADP Dealer Services support case with title 'Can Not Fax out from Sales Fax 6623491842 , can receive fax.' has been updated. In order to provide you with the best support possible, we have attached the latest Case update for your convenience.

----- CASE UPDATE by tim_knowlton_atc

John is aware that certain settings on the FAX need to be set before faxing will work.
THe Fax device they have in place requires them to make changes to ECM, Baud and Overseas modes on every interaction.
He will work with his IT Person and their vendor, per our conversation.
Closing this case

----- END CASE UPDATE

WEB CHAT ACCESS --
To have a live Web Chat session with an ADP support analyst click on the following link.

http://supportsolutions.ds.adp.com/external/CaseChat.asp?Email=jrose@landersmemphis.com&Key=1RY73-XCKNN

ONLINE CASE ACCESS --
To view, update and even close this case, click on the following link.

http://supportsolutions.ds.adp.com/External/SingleCase.asp?Email=jrose@landersmemphis.com&Key=1RY73-XCKNN

SUPPORT SOLUTIONS ACCESS --
To view, update or close this case or access any other Support Solutions functionality click on the following link. You will be required to log in with your Support Solutions ID. If you do not have a Support Solutions ID, you can contact your dealership administrator.

http://supportsolutions.ds.adp.com/External/Case.asp?Key=1RY73-XCKNN

- Thank you -

Note: Please do not reply back to this e-mail message, as this address is used for outbound messages only

This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail and delete the message and any attachments from your system.

I've finally spoken with Frankie Britt at Konica Minolta. She is sending out a service tech to fix this issue. He should be there sometime Friday morning.

Thanks,
JR

 

Have more questions? Submit a request

0 Comments

Please sign in to leave a comment.
Powered by Zendesk