From: ADP Support Solutions [mailto:DoNotReply@adp.com]
Sent: Wednesday, May 04, 2011 3:45 PM
To: John Rose
Subject: ADP Case 111115546 UPDATED - LANDERS BUICK GMC - Can Not Fax out from Sales Fax 6623491842 , can receive fax.
Dear John Rose,
Your ADP Dealer Services support case with title 'Can Not Fax out from Sales Fax 6623491842 , can receive fax.' has been updated. In order to provide you with the best support possible, we have attached the latest Case update for your convenience.
----- CASE UPDATE by tim_knowlton_atc
John is aware that certain settings on the FAX need to be set before faxing will work.
THe Fax device they have in place requires them to make changes to ECM, Baud and Overseas modes on every interaction.
He will work with his IT Person and their vendor, per our conversation.
Closing this case
----- END CASE UPDATE
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I've finally spoken with Frankie Britt at Konica Minolta. She is sending out a service tech to fix this issue. He should be there sometime Friday morning.